Yesterday our hotel was especially crowded and really lively! The future stars of the hotel business, second—year students of MGIMO College, came to visit us.
We gave them a full-fledged tour from the inside, showing them not only the ceremonial areas, but also the places where the magic of hospitality is born. The guys saw how the well-coordinated team at the reception works, what is hidden behind the door of the "office space" and how we create that perfect atmosphere for our guests.
But the main thing is that we talked about nuances. About what real "soulful" service is, how to anticipate guests' desires, solve unusual situations, and why attention to detail is not just words, but the philosophy of our hotel.
We are sure that such meetings are invaluable. This is how new professionals are brought up through live communication and practice. Thanks to the students for their incredible energy and smart questions! We are waiting for you again as colleagues!
We gave them a full-fledged tour from the inside, showing them not only the ceremonial areas, but also the places where the magic of hospitality is born. The guys saw how the well-coordinated team at the reception works, what is hidden behind the door of the "office space" and how we create that perfect atmosphere for our guests.
But the main thing is that we talked about nuances. About what real "soulful" service is, how to anticipate guests' desires, solve unusual situations, and why attention to detail is not just words, but the philosophy of our hotel.
We are sure that such meetings are invaluable. This is how new professionals are brought up through live communication and practice. Thanks to the students for their incredible energy and smart questions! We are waiting for you again as colleagues!